1. United Kingdom orders
We currently use Parcelforce to deliver our United Kingdom items. When you buy from us online or over the telephone, all items ordered before 3pm on a working day will normally be collected by Parcelforce from us on the same working day. Items ordered during the weekend will be collected the following Monday, with the exception of Bank Holidays.
If you provide us with your email address or mobile telephone number, Parcelforce will contact you by one of these methods to give you information about your delivery and redelivery options.
We offer a choice of the following two Parcelforce delivery options:
2. International orders
3. If your item is late
In the unlikely event that your item has not arrived in time, please contact us as soon as possible. We will then track your order so that we can identify its delivery stage and advise you on the appropriate next step.
4. Delivery exceptions
We reserve the right not to post items where we believe the address or method of payment is not secure or where there is a high risk of damage or copyright infringement. If this affects an order you place, we will contact you as soon as possible.
5. Special requirements
If you have any special requirements regarding your order and its postage, please let us know at the time you place your order. We are happy to try and meet these requirements.