Delivery Details

1. United Kingdom orders
We currently use Parcelforce to deliver our United Kingdom items. When you buy from us online or over the telephone, all items ordered before 3pm on a working day will normally be collected by Parcelforce from us on the same working day. Items ordered during the weekend will be collected the following Monday, with the exception of Bank Holidays.

If you provide us with your email address or mobile telephone number, Parcelforce will contact you by one of these methods to give you information about your delivery and redelivery options. 

We offer a choice of the following two Parcelforce delivery options:

a)    Express48

  • If you choose the Express48 option, your item will normally arrive within two working days.
  • The Express48 charge is £3.50 no matter how many items you order from us.
  • Express48 items are not delivered on Bank Holidays or at the weekend. If you require a weekend delivery, you will need to contact us in advance to identify if a weekend delivery is possible and pay the required additional weekend charge.
  • Express48 items require a signature upon receipt. If no-one is able to sign for your order, Parcelforce will leave a delivery card and then take the item to your local depot. You can then collect the item with proof of identity or arrange redelivery to your specified address or to a local Post Office.
  • If you need an item urgently we recommend that you choose the Express24 service or contact us for the range of delivery options available.
  • Additional postage charges are occasionally needed for large and/or heavy items. If this is the case, we will contact you before delivery to ensure that these additional charges are acceptable to you.

b)    Express24

  • If you choose the Express24 option, and place your order before 3pm, your item is guaranteed to arrive before the end of the next working day.
  • The Express24 charge is £6.50 no matter how many items you order from us.
  • Express24 items are not delivered on Bank Holidays or at the weekend. If you require a weekend delivery, you will need to contact us in advance to identify if a weekend delivery is possible and pay the required additional weekend charge.
  • Express24 items require a signature upon receipt. If no-one is able to sign for your order, Parcelforce will leave a delivery card and then take the item to your local depot. You can then collect the item with proof of identity or arrange redelivery to your specified address or to a local Post Office.
  • Express24 is ideal for items that are needed urgently.
  • Additional postage charges are occasionally needed for large and/or heavy items. If this is the case, we will contact you before delivery to ensure that these additional charges are acceptable to you.

2. International orders

  • All items ordered before 3pm will normally be posted the same day or the next working day.
  • We post overseas using Parcelforce or the Royal Mail’s international services.
  • The international postage charge is £10.00 no matter how many items you order.
  • International deliveries require a signature upon receipt.
  • We reserve the right not to post certain items overseas such as heavy, fragile items and items where there is a high risk of copyright infringement
  • Any additional charges that may be incurred for customs clearance must be borne by you the customer.

3. If your item is late

In the unlikely event that your item has not arrived in time, please contact us as soon as possible. We will then track your order so that we can identify its delivery stage and advise you on the appropriate next step. 

4. Delivery exceptions
We reserve the right not to post items where we believe the address or method of payment is not secure or where there is a high risk of damage or copyright infringement. If this affects an order you place, we will contact you as soon as possible.

5. Special requirements
If you have any special requirements regarding your order and its postage, please let us know at the time you place your order. We are happy to try and meet these requirements.