Delivery Information

Making a purchase

When you purchase an item from the Bijouled online shop, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email entitled “Bijouled order – confirmation of postage.” You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. In the unlikely event that the postage of your item is delayed, Bijouled will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not take more than five working days to be dispatched. If you have any special requirements for postage, please contact us at the time of your order. We will be happy to try and meet these requirements.

Packaging

We make every effort to package your items attractively, safely and securely. Each item will be packed in a Bijouled box, and if available, the relevant designer packaging. Each box will then be bubble wrapped and posted in a padded envelope. It is important that you retain this packaging if you want to make a return. Additional information on returns is provided below.

Postage

All items within the UK will be posted by special delivery and therefore will require a signature on receipt. We post items overseas using the Royal Mail’s International signed for or Airsure services. Current postage prices are £10.00 for international postage and £6.00 for special delivery within the UK. With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.

If your order is late, please contact us. We will issue you with its special delivery number to use as a tracking reference with your local sorting office or on the Royal Mail website (www.royalmail.com). We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. If your order is urgent, we will post out a replacement, if available, but only upon receipt of payment for this item. We will then arrange for a refund if the original item has not been delivered after the 15 days has elapsed.