Delivery Information

Making a purchase

When you purchase an item from the Bijouled online shop, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. In the unlikely event that the postage of your item is delayed, Bijouled will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not take more than two working days to be dispatched. Most orders are dispatched on the same or next working day. Orders placed at the weekend will normally be posted at the beginning of the following week. If you have any special requirements for postage, please contact us at the time of your order. We will be happy to try and meet these requirements.

Packaging

We make every effort to package your items attractively, safely and securely. Each item will be packed in a Bijouled box or tissue paper, and if available, the relevant designer packaging. It is important that you retain this packaging if you want to make a return.

Postage

All items ordered in the UK either online or by telephone can be posted recorded delivery or special delivery. We recommend that items of value or items that are needed urgently are posted by special delivery. Both postage options require a signature on receipt. All items posted by special delivery and ordered before 15.00 will be guaranteed for next day delivery before 13.00. We post items overseas using the Royal Mail’s “International to be signed for” or Airsure services. Occasionally additional postage charges are added for heavy items such as ceramics. Information on additional postage charges will be supplied in the product description. With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.

Postage charges
Recorded delivery: £2.50
Special delivery: £6
International delivery: £10

If your order is late, please contact us. If the item has a tracking number, we will issue you with its unique number to use as a tracking reference with your local sorting office or on the Royal Mail website (www.royalmail.com). We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is normally 15 working days after the date of delivery but different time periods may apply for international deliveries. If your order is urgent, we will post out a replacement, if available, but only upon receipt of payment for this item. We will then arrange for a refund if the original item has not been delivered after the 15 days has elapsed.