Your right to cancel your order and how to make a return
We very much hope you like your purchases but if you would like to return them, please find below your cancellation rights and our returns procedure.
In line with the Consumer Contracts Regulations [Information, Cancellation and Additional Payments] Regulations 2013, you have the right to cancel your order and sales contract with us within 14 calendar days, which starts from the day after you have received your items. Your right to a refund for your purchases will expire after these 14 calendar days.
If you would like to cancel your order, please contact us by email on email@example.com or by telephone on 01423 565002. Alternatively, request a cancellation by replying to the order email you were sent when you placed your order with us.
Once we receive your request for cancellation we will give you a Returns Authorisation Number (RA number), which you will need to complete your cancellation and returns form. Your cancellation form will be sent with your order. Please complete and detach the relevant section on this form and return it with your purchase(s).
We kindly ask that your return your items to us as soon as possible and, in accordance with the current Consumer Contracts Regulations, no later than 14 days from the date on which you cancelled your order.
Effects of cancellation
If you cancel your sales contract with us, we will refund all costs received from us, including the cost of delivery. You will bear the direct costs of posting the goods back to us. If you return only part of your order then we will refund proportional postage costs.
All returns will be quality checked. We may make a deduction from your reimbursement for loss in value of any goods supplied if the loss is a result of unnecessary handling, wear or damage by you. You will also lose your right to cancel if you unseal goods that are not suitable for returns owing to health protection or hygiene reasons. If you are unsure about the purchase of earrings from us, under no circumstances must you place these through the ear.
Refunds will be issued within 14 days of receiving the goods and we will send you an email to confirm that the refund has taken place. We will make the refund using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.
If you would like to exchange your items, we will refund or charge for any difference between the price of the goods purchased.
In the unlikely event that you feel that the item you have received is faulty, please send the item back to us using the returns procedure below. If we agree the item is faulty, we will provide you with a refund or exchange and a refund for all postage costs.
1. Cancel your order with us by email on firstname.lastname@example.org or by phone on 01432 565002 within 14 days of receiving the goods.
2. Complete your section of the returns and cancellation form and include your Returns Authorisation Number (RA number), which we will have given you at the time of cancellation.
3. Detach the returns and cancellation form and post it back to us with your purchases (s) within 14 days of making your cancellation.