1. UK Orders
We currently use Royal Mail to deliver throughout the United Kingdom. Items ordered during the weekend will be collected the following Monday, with the exception of Bank Holidays.


We offer a choice of the following two delivery options:

a)    Standard Delivery

  • If you choose the Standard Delivery option, your item will normally arrive within two to four working days.
  • The charge is £3.95 no matter how many items you order from us.
  • Standard Delivery items are not delivered on Bank Holidays. If you require a weekend delivery, you will need to contact us in advance to identify if a weekend delivery is possible and pay the required additional weekend charge.
  • If no-one is able to sign for your order, a delivery card will be left and they will take the item to your local depot/Post Office. You can then collect the item with proof of identity or arrange redelivery to your specified address or to a local Post Office.
  • If you need an item urgently we recommend that you choose the Express24 service or contact us for the range of delivery options available.
  • Additional postage charges are occasionally needed for large and/or heavy items. If this is the case, we will contact you before delivery to ensure that these additional charges are acceptable to you.

b)    Express24

  • If you choose the Express24 option, and place your order before 3pm, your item is guaranteed to arrive before the end of the next working day.
  • The Express24 charge is £7.50 no matter how many items you order from us.
  • Express24 items are not delivered on Bank Holidays. If you require a weekend delivery, you will need to contact us in advance to identify if a weekend delivery is possible and pay any required additional weekend charge.
  • Express24 items will require a signature upon receipt. If no-one is able to sign for your order, Royal Mail will leave a delivery card and take your parcel to your local depot/Post Office. You can collect the item with proof of identity or arrange redelivery to your specified address or to a local Post Office.
  • Express24 is ideal for items that are needed urgently.
  • Additional postage charges are occasionally needed for large and/or heavy items. If this is the case, we will contact you before delivery to ensure that these additional charges are acceptable to you.

2. Free Delivery over £75

  • If you spend £75 or more you will receive free standard delivery at checkout.

3. Overseas orders

If you would like us to deliver to you outside of the UK, please phone us on 01423 565002 and we will give you a shipping price.

4. If your item is late

In the unlikely event that your item has not arrived in time, please contact us as soon as possible. We will then track your order so that we can identify its delivery stage and advise you on the appropriate next step. 

4. Delivery exceptions
We reserve the right not to post items where we believe the address or method of payment is not secure or where there is a high risk of damage or copyright infringement. If this affects an order you place, we will contact you as soon as possible.

5. Special requirements
If you have any special requirements regarding your order and its postage, please let us know at the time you place your order. We are happy to try and meet these requirements.